Progress in action, making change happen

We wanted to deliver more through the People Experience. Despite it being a core strategic pillar, we needed to be more deliberate on what to focus on.

In 2022, a public sector digital branch went through a structural change designed to shift it from an IT product-based focus to a service-based focus. Nimbl was asked to come in and help with this transformation using our Strategy & Operating Model expertise and Programme Management capability.

The organisation was seeking a partner to help them create a cohesive way of working to better deliver on their purpose.

The Finance team were looking for some support to address their current challenges and create a finance function that was fit for the future. They wanted to ensure their service delivery model met the needs and expectations for the business and their business customers

At Nimbl Consulting, we believe in delivering realistic and meaningful outcomes. Here we give some insight into how we used Service Design to map the current state of a complex environment, designed a future state and developed a capability blueprint and concept models.